1. Overview

This Refund Policy applies to software, plugins, digital downloads, licenses, and other digital products sold directly by Out of Gamut Studios LLC ("Out of Gamut Studios," "we," "us," or "our").

Because our products are delivered digitally and may include immediately usable software and activation credentials, purchases are generally final once the product has been successfully delivered or activated. However, we will consider refund requests under the circumstances described below.

2. Refund Request Period

Refund requests must normally be submitted within 14 calendar days of the original purchase date.

Submitting a request does not guarantee that a refund will be approved. Each request will be reviewed based on the circumstances of the purchase, delivery, activation, and use of the product.

3. Eligible Refund Requests

We may approve a refund when:

• You were charged more than once for the same product because of a duplicate transaction.
• The purchased product or download could not be delivered.
• A valid license cannot be activated because of a verified problem with Out of Gamut Studios licensing services.
• The software cannot be installed or used because of a verified technical defect that we are unable to resolve after reasonable troubleshooting.
• The product materially differs from its description at the time of purchase.
• A refund is otherwise required by applicable law.

4. Generally Non-Refundable Circumstances

A refund will generally not be provided when:

• You change your mind after the product has been delivered or activated.
• You no longer need or want the product.
• You purchased the product without reviewing its stated system requirements, compatibility information, or product description.
• Your computer, operating system, Adobe software, printer, equipment, or workflow does not meet the disclosed requirements.
• The problem is caused by unsupported third-party software, hardware, modifications, security settings, or system configuration.
• You refuse to complete reasonable troubleshooting requested by Out of Gamut Studios.
• Your license has been suspended or terminated because of license sharing, unauthorized distribution, circumvention, fraud, abuse, or violation of the applicable End User License Agreement.
• The refund request is submitted more than 14 calendar days after purchase, unless required by applicable law.

5. Compatibility and System Requirements

Customers are responsible for reviewing the product description, system requirements, supported host applications, and compatibility information before purchasing.

NegCraft requires a compatible version of Adobe Photoshop and the Adobe Creative Cloud Desktop application. Current requirements are displayed on the NegCraft product page and in its installation documentation.

A valid license for Adobe Photoshop is not included with the purchase of NegCraft.

6. Requesting Technical Support

Before requesting a refund for a technical problem, please contact us so that we have a reasonable opportunity to diagnose and resolve the issue.

Your support request should include:

• Your name and purchase email address
• Your order number, if available
• The product name and installed version
• Your operating system and Adobe Photoshop version
• A description of the problem
• Any relevant error message or screenshot
• Troubleshooting steps you have already attempted

Do not send passwords, complete payment-card information, or other sensitive credentials.

7. How to Request a Refund

Send your request to support@outofgamutstudios.com within the applicable request period.

Include your purchase email address, order number, product name, reason for the request, and any information reasonably necessary for us to review the request.

8. Approved Refunds

Approved refunds will normally be issued to the original payment method. Processing times are controlled by the payment provider or financial institution and may vary.

When a software purchase is refunded, the associated license, activation code, downloads, and rights to use the software will be revoked. You must stop using the software and remove all installed copies from your devices.

A partial refund may be offered when appropriate and permitted by the payment provider.

9. Purchases Through Other Sellers

If you purchased an Out of Gamut Studios product through another marketplace, reseller, or platform, the refund request may be governed and processed by that seller's applicable refund policy.

Contact the seller through which the original purchase was made unless that seller directs you to Out of Gamut Studios.

10. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Fraudulent or abusive payment disputes may result in suspension or termination of associated licenses and customer accounts.

11. Consumer Rights

Nothing in this Refund Policy excludes, restricts, or modifies any refund, warranty, guarantee, remedy, or other right that cannot lawfully be excluded, restricted, or modified under applicable consumer protection law.

12. Changes to This Policy

We may update this Refund Policy to reflect changes in our products, services, business practices, or legal obligations.

The policy that applied at the time of purchase will generally govern that purchase unless applicable law requires otherwise.

13. Contact